Never Ask for the sale

by Sue Heilbronner

Thoughts from Conscious Leadership Coach Sue Heilbronner

Latest blogs from Sue
Jul 11

Learning About Appreciation and Self-Awareness from The Apple Store “Clap-Out”

During a recent visit to the Apple Store in Boulder, a team member at the back of the store called for everyone’s attention, interrupting my transaction. I wondered what the hubbub was all about?Team members in the trademark matching t-shirts started clapping as they lined up on both sides of... read more →
Jul 11

Performance Management: More About Us (and our Cognitive Biases) than Our Employees

Our friend and portfolio CEO Devon Tivona of Pana recently shared this article on Cognitive Bias and Performance Management. In short, the post reflects on how managers diagnose and handle “performance problems,” suggesting that oftentimes solving or improving a performance issue hits a dead end when the manager doesn’t fully... read more →
Jul 11

Internet Comments: A Great Petri Dish for Owning Your Issues

This blog post, like most of mine, was sparked by something that shocked me. I wasn’t shocked at the nature of the response but at the scale of it.I’m starting this post “below the line,” and I also see the immense humor in this situation. The other day I was... read more →
Jul 11

Holiday Gift Split for Leadership Camp: Leverage your 2018 and 2019 Professional Development Budget

It’s that time of year. Your company tells you you have until the end of 2018 to spend the balance in your professional development fund. It’s an awkward amount. You can’t find anything in the budget, but you don’t want it to go to waste. We’ve developed a creative solution... read more →
Jul 11

Goodbye to “Work Life” and “Personal Life.” This is “Life.”

I cried at the end of my first three-day Leadership Camp. At first, I wasn’t sure why.  Now I see I had a story that I couldn’t bring Camp back into my everyday, “normal” life. Recently I realized Camp energized me in many ways:Play! – Playing generated creativity and space... read more →
Jul 11

“The Economist’s” Unflattering Picture of Executive Leadership Isn’t the Full Story

In a recent article titled “The annoying habits of highly effective people,” The Economist’s Bartleby column balks at the routines of executives like Jeff Bezos and Richard Branson. The article suggests that these routines are not only unattainable, but often infringe upon the lives of more junior staff. The piece... read more →
Jul 11

Does Life Really Have to Be So Hard?

Part 2: CampThis is Part 2 in a Series about what led me to attend my first Leadership Camp and then begin working with the Camp team. Read Part 1: Say Yes, Show Up, and Be Present. Really, go read it. If you choose not to, know that this starts... read more →
Jul 11

Conscious Decision-Making: Getting to Know Your Yes and No

One of the biggest challenges my executive coaching clients face is optimizing their process of decision-making. We all have different approaches to making decisions, and we bring our own context and patterns to the game. Those patterns may be based on personality type, prior work experience, upbringing, and more. I view... read more →
Jul 11

Conscious Leadership and the Coronavirus

Oh my, have I been below the line about the Coronavirus. I have occasionally painful anxiety mixed with entitlement about getting to be “okay” (such as it is). I am judging myself as being foolish and arrogant about continuing to travel for work, family celebrations, etc. I am oscillating between... read more →
Jul 11

Conscious Communication: The Antidote to Passive Aggressive Speech

I often attend leadership team meetings held by client companies at which I coach or teach Conscious Leadership. I recently noticed what I interpreted as a habit among the C-level team members at one client company.One person offered a very accretive idea for an upcoming customer event, and after he... read more →
Jul 11

Clean Agreements: The most efficient way to reduce hours of frustration and disappointment

Many of the executives and companies I work with find the Conscious Leadership concept of “clean agreements” to be one of the most transformative principles. The idea is that, as a matter of developing integrity and trust in your relationships, Conscious Leaders work to create and honor impeccable agreements. If you have... read more →
Jul 11

Choosing Unhappiness

Here’s something you may not know about me, probably because until now, I haven’t really wanted you to know; I hadn’t found it particularly flattering.Despite all the wonderful things that have happened in my life and all the wonderful people, I continually find myself back on the “feeling bad couch.”... read more →